Refund Policy

Last updated: July 2, 2026

1. Refund Eligibility

We support refunds for unused purchased credits. Remaining credit balance that has not been consumed may be refunded in full. Credits already spent on image generation, editing, e-commerce tools, etc. are non-refundable.

2. How to Request a Refund

Please email support@sumi.gallery with your registered email and reason for the refund. We will process your request within 3 business days. Refunds will be returned via the original payment method.

3. Refund Limitations

Refunds are not available in the following cases: (1) accounts banned for violating terms of service; (2) free credits obtained through coupons or promotional gifts; (3) initial credits granted upon registration; (4) orders where more than 30 days have passed since the purchase date.

4. Failed Generation Refunds

When image generation fails due to system errors or AI service unavailability, the consumed credits are automatically refunded to your account balance — no manual request needed. Refunds are applied instantly.

5. Contact

For refund-related questions, please contact support@sumi.gallery. Our support team will assist you promptly.

For questions, please contact support@sumi.gallery